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We are considering email or text reminders for appointments and may also send information about our flu sessions and invitations for open day clinics. If you would be happy to receive information via email or text please inform a member of our reception team and we will update your records.

Online Services

If you would like to book your appointment and order your prescription online please ask one of our reception team who will register you for this service. Please bring along a copy of identification.


The Cairns Practice offers a range of pre-bookable advance appointments and book 'on the day' appointments.

We also have a number of 'overflow' appointments available each day at 10:00 for patients who feel they need to be seen that day. Patients must telephone the surgery to request an overflow appointment and will be seen in strict order of arrival.

Telephone Consultations

If you feel your problem could be dealt with over the telephone you can ask the receptionist for a telephone consultation. The receptionist will take some details including your telephone number and a brief description of your enquiry. This will help the doctor to prioritise urgent calls. Please leave a landline contact number where possible and alert the receptionist if your phone does not accept withheld numbers.

Late Arrivals

If you are running late for your appointment please inform a member of the reception team as soon as possible. The receptionist will check with the doctor/nurse if they are still able to see you.      


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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