Noticeboard

Seasonal Flu 20/21

Patients 18-64 (at risk) cohort

Patients who received an invite for our flu clinic on 3/10/20 and did not manage to come along should contact our reception team to arrange a further appointment.

Patients 65 years and over, housebound patients and children

Patients will receive an appointment directly from the health board.

Pregnant Women

You will receive your vaccination from your midwife.

Carers

You should contact your pharmacist for advice.

We are currently providing telephone consultation appointments. Following your consultation you may be asked to attend a face to face appointment where you will be given a specific appointment time. We ask that you wear a face covering and attend alone at the time of your appointment. If the clinician assesses you as suitable for a video consultation please click here for instructions to connect to this service. 

Michele Blair, our Links Worker can provide assistance to patients who may require additional support during this challenging time. Please contact our administration team who will pass on your details.

There are services available to support people during COVID-19. Please click this link for further information.

Appointments 

The Cairns Practice offers a range of pre-bookable advance appointments and book 'on the day' appointments.

We also have a number of 'overflow' appointments available each day at 10:00 for patients who feel they need to be seen that day. Patients must telephone the surgery to request an overflow appointment and will be seen in strict order of arrival.

Telephone Consultations

If you feel your problem could be dealt with over the telephone you can ask the receptionist for a telephone consultation. The receptionist will take some details including your telephone number and a brief description of your enquiry. This will help the doctor to prioritise urgent calls. Please leave a landline contact number where possible and alert the receptionist if your phone does not accept withheld numbers.

Late Arrivals

If you are running late for your appointment please inform a member of the reception team as soon as possible. The receptionist will check with the doctor/nurse if they are still able to see you.      

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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